In the event of theft, loss or destruction of the electronic device, the vehicle operator and/or the vehicle driver shall be obliged to report theft, loss or destruction to the system operator on the customer service line without unreasonable delay. For the purpose of identification, the vehicle operator and/or the vehicle driver shall provide the system operator with his/her first name and surname or the company name of the vehicle operator and the vehicle LPN. The system operator shall enter a notice of theft, loss or destruction of the electronic device in the electronic toll system and deactivate the electronic device upon receipt of such a notice.
If the electronic device has been used by an unauthorized person following theft or loss, the vehicle operator to whom the electronic device is assigned shall be obliged to reimburse the toll in the full amount calculated according to the electronic toll system records for the period from the moment of the theft or the loss to the entry of the notice of the theft or the loss in the electronic toll system by the system operator.
If the stolen or lost electronic device is returned to the system operator, the system operator shall refund the deposit to the vehicle operator only after an authorised person has confirmed the full operability of the electronic device or if the electronic device is returned damaged after confirmation by the authorised person that the damage has not been caused by the vehicle operator. The authorised person is the service centre of the system operator and/or the service centre of the electronic device manufacturer.
The vehicle operator and/or the vehicle driver shall be obliged to prevent situations in which the electronic device may be stolen, lost, destroyed or damaged.
All rights and obligations of vehicle operators and vehicle drivers in the event of theft, loss, destruction or damage to the electronic device shall be governed by the relevant provisions of the general business terms and conditions of the system operator.
You can obtain more information concerning the electronic device:
- on the web portal www.myto.gov.cz in the electronic device section;
- by phone through the customer service line +420 243 243 243.
