From 1 January 2025, the MYTOCZ website domain and e-mail address will change to www.myto.gov.cz and info@myto.gov.cz. This change will be reflected when accessing the MYTOCZ website and in official email contacts. The old domain and e-mail address will continue to function as a redirect for approximately one year.
All state institutions are being moved to the common gov.cz domain and in 2025 most websites of state organisations and authorities will have been transferred to it. The common government domain of gov.cz is already used by many authorities in the Czech Republic and abroad. The main reason for the unification of state domains is the requirement to increase cybersecurity and user-friendliness.
What exactly will the transition bring?
- Increasing cyber security against various types of attacks.
- Communication with the government will be clear thanks to the unification of e-mail addresses and websites at gov.cz.
- It will increase the clarity and transparency of government websites and at the same time increase the legitimate security and user experience for citizens and foreign partners who visit government websites, applications and information systems at gov.cz.
- There will be savings - the unification of domains on gov.cz will result in considerable savings in the budgets of individual authorities in the medium term.
The unification of domains will reduce the risk of fraud, increase the credibility and transparency of web and e-mail communication between state institutions and citizens.
More information about the common government domain can be found at Jednotná státní doména gov.cz
Frequently Asked Questions on Changing the domain of the Electronic Toll Collection System portal
What is the new domain of the Electronic Toll System portal?
The new domain to obtain information about the Electronic Toll Collection System in the Czech Republic and to access the Customer Zone is www.myto.gov.cz. The domain will function from 1 January 2025. The original domain www.myto.gov.cz will function for a few more months, but the user will be redirected to the new domain upon entering it.
When will the new domain www.myto.gov.cz start to function?
The domain www.myto.gov.cz will function from 1 January 2025. The original domain www.myto.gov.cz will redirect a user to the new domain for a few more months so that carriers have enough time to get used to the new domain.
Why is the domain of the toll portal changing?
The change will increase the security of the carriers in the web environment. It is part of a large-scale project to unify the address (domain) of the websites of all government and public organisations and portals that provide services for citizens to the common domain of gov.cz. This step ensures greater trustworthiness, cybersecurity, as well as easier user orientation.
Is there also a change in the official email address for handling carrier questions and submissions?
Yes, the original e-mail address will be replaced by the new address info@myto.gov.cz. Even in this case, the original e-mail address will be redirected to the new address for a sufficient period of several months.
Does the telephone number of the Customer Service Line remain the same?
Yes, the Customer Service Line number +420 243 243 243 remains the same. Carriers will also be able to continue to address their requests in seven languages.
Does the address for returning on-board units by mail change?
This service is not affected by the aforesaid change either. The address for returning OBUs remains: Annex NET s.r.o., České družiny 1673/5, 160 00 Prague 6.
How are carriers notified of this change?
Information about the change of the domain was published in advance on the Electronic Toll System (ETS) portal, on the websites of the Road and Motorway Directorate of the Czech Republic, the Ministry of Transport and the system operator, CzechToll. The information materials were also published by means of the ETS Contact Points and the Customer Zone online. The information was published in the form of a press release and was forwarded to key industry organisations such as the ČESMAD Bohemia Association or the Czech Chamber of Commerce.
What will happen to the original domain of www.myto.gov.cz?
The original domain will still function for approximately one year after the new domain is set up. During this time, users will be automatically redirected to the new domain.
Where can I find more information about the common government domain of gov.cz?
Additional information about the common domain of gov.cz is available at: Jednotná státní doména gov.cz
